Service Request

Step 1 of 8

Email(Obligatorio)

Existing GFS Customer? (select "no" if Store Customer")(Obligatorio)

Yes

GFS Customer #

Please reach out to our Service Center (800-830-9770) directly to have service scheduled.

Customer Name(Obligatorio)

Contact Person(Obligatorio)

Teléfono

Would you like to receive text message updates?(Obligatorio)

Yes

Customer Address(Obligatorio)

Dirección Dirección Línea 2 Ciudad Estado / Provincia / Región Código postal País

Customer Serviceable Hours

Is Overtime Approved? (normal business hours are 7am-5pm Mon-Fri)

Yes

Last time Innoserv completed service?

Never, I'm a new customer!

Within 12 months

Service Requested(Obligatorio)

Equipment Make

Equipment Model

Equipment Location (example: 3rd floor lobby)(Obligatorio)

Brief description of service requested

Upload Photo

Drop files here or

Max. file size: 100 MB, Max. files: 3.

Billing Address

Same as Customer Address

Billing Address

Dirección Dirección Línea 2 Ciudad Estado / Provincia / Región Código postal País

Tax Exempt?

Yes

Please Attach Tax Exemption Form

Max. file size: 100 MB.

Click for Credit Card Link

***Please submit credit card information using link above***

To streamline your billing experience, we require payment pre-authorization before scheduling service. Pre-authorization allows us to verify that your payment card is active and has sufficient funds available. This is a $0 temporary transaction to confirm your card is valid.

After services are completed, you will receive a final invoice. You will have seven days to review the invoice and raise any disputes or arrange alternative payment. After that, we will charge the payment card on file for the full invoice amount.

By submitting this service request, you authorize InnoServ (or its service partner) to process your payment card as described above. You agree that if we are unable to process this card, you will provide a valid replacement to pay any outstanding balance immediately upon request.

**Note: A minimum charge of $254.38 applies to all service visits. This includes a $125.00 travel fee and $129.38 for the first hour of labor."

Receipt #(Obligatorio)

Please enter Receipt # (9 digit) provided after the preauthorization Link has been submitted

Once you hit submit below and upon receiving the credit card approval, this task will be entered into our dispatching software for the earliest available technician. An InnoServ representative may contact you if any additional information is needed. * A minimum charge of $254.38 applies to all service visits. This includes a $125.00 travel fee and $129.38 for the first hour of labor.)

Need Service?

InnoServ Service Request